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Despite attempts to withdraw via different methods, the funds remained pending due to the unfinished verification procedure. The player had provided all necessary documents for the KYC process, but the verification was not completed within two days. We had advised the player to wait several days for the verification to be completed. However, the player did not respond to our follow-up messages, and thus we could not further investigate the issue. The complaint was subsequently rejected due to lack of response from the player. A player from China is unable to withdraw about 5700 USDT stuck in the 1win platform.
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The player struggles to verify his account.
Despite our efforts to assist, the player did not respond to our further inquiries, leaving us unable to resolve the issue. An Indian player has reported a deposit issue where the funds were not credited to their account. The complaint was resolved as the player’s deposit got credited. The player from Mexico had requested the deletion of his account at 1win Mexico to open another on 1win.com.ci to play in dollars. The casino had clarified that it was not possible to delete an account for re-registration on another domain.
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His account was blocked and he didn’t have access to his registered email. Despite his pleas for assistance, we regretfully informed him that we couldn’t help due to the issue being over a year old, making it a ‘cold case’. The player from Argentina had deposited and attempted to withdraw 20900, at which point his casino account was locked. He claimed to have never violated any policies and only used one account and one card. The player had undergone full KYC verification and had previously made a successful withdrawal.
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We had suggested the player contact his payment provider for an investigation, as it was a complicated process that might take approximately one month. We also advised him against depositing any more funds until the issue was resolved. Unfortunately, the player did not respond to our further communications, leading us to close the complaint. The player from India had reported that after experiencing withdrawal difficulties, the casino had requested KYC documentation, which he had provided. However, after that, withdrawals were stopped and, subsequently, his account was blocked while holding a 1 lakh balance.
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Consequently, the complaint was rejected due to lack of engagement. The player from Cyprus mistakenly selected a Tether BEB20 withdrawal instead of ERC20, causing the funds to be sent to an unsupported wallet. He sought assistance from the casino, but they did not understand his situation. The Complaints Team attempted to gather more information from him, but he did not respond to their inquiries.
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We informed the player that the verification process could take up to 14 days. The complaint was rejected due to lack of response from the player. The player from South Korea had submitted a withdrawal request less than two weeks before contacting us. The issue remained unresolved due to a lack of cooperation from the casino and miscommunication with the Complaints Team.
Despite efforts to assist, the player did not respond to the team’s requests for transaction history, leading to the complaint being rejected due to lack of information. The player from India reported that his account had been blocked without explanation, and he had 30,000 in winnings trapped in the account. The player from Peru was unable to withdraw funds due to account verification issues, as the system prompted her to enter a different account. Despite having contacted support, she did not receive a solution. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of response and information from her side. The player from India had their account blocked without explanation despite being verified.
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She had reached out to 1win multiple times without receiving any response. The Complaints Team reviewed the case and received https://wealthybyte.com/exploring-casino-bonus-features-on-1win-for-maximum-value/ confirmation from the casino that the account was blocked due to the player’s use of a prohibited betting strategy in sports betting. As the complaint was related to sports betting, the team was unable to provide further assistance and advised the player to seek help from services that handled sports betting issues. The player from South Korea had requested a withdrawal of 540,000 KRW two weeks ago but had not received the payment yet. The issue was resolved after 16 days when the casino canceled the initial withdrawal request, allowing the player to submit a new request, which was processed immediately. The player from South Korea faced difficulties withdrawing funds from 1win, despite having completed the KYC verification.
The player from India had requested a withdrawal from his 1win account one month ago, which remained pending. After submitting KYC documents as requested by the support team, he faced a wait time of 14 to 30 days for the withdrawal to be completed. The Complaints Team had attempted to assist by requesting additional information and extending the response time; however, the player did not reply to the inquiries. As a result, the complaint was currently rejected due to lack of communication.
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The Complaints Team concluded that the casino had acted correctly and in accordance with its terms and conditions. The player from India requested a withdrawal after winning but was asked for ID verification. Despite submitting all required documents, the casino had not verified the account and the withdrawal remained pending.
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The casino eventually agreed to refund the player’s balance and stated that the funds had been sent. However, the lack of confirmation from the player led to the complaint being rejected. The player from Chile had made 12 withdrawal attempts which were unsuccessful and returned to her account. She had tried various payment methods as instructed by customer service. This had been her first time playing at this casino and obtaining profits.
The player from India reported his account at 1win to be blocked after going through a verification process and making five withdrawals. He has stopped receiving updates and describes the chat support as unhelpful. The player has received their winnings but unfortunetaly their account will remain blocked. The player from India reported that his account had been blocked. He requested either the unlocking of his account or the return of his account balance. The Complaints Team attempted to mediate the issue, requesting the player to provide a GPay statement for verification.
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The player didn’t respond to further communication, leading us to reject the complaint due to lack of response. The player from India had been trying to update his email address for eight days but was unsuccessful. He had been in contact with the casino’s customer support for three months, but his request had not been fulfilled.
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